FAQ

How long will it take for my order to arrive?

As soon as we have received your order we will send it to you as soon as possible. In general, the delivery term is 1-3 business days in The Netherlands. If we are unable to deliver the products within the agreed term, we will notify you accordingly. The risks associated with the products will transfer to you as soon as the products are delivered at the agreed delivery address. Swans is authorized to engage third parties in the fulfillment of its obligations under the Agreement.

Can I fit a boxer and return it?

No, you can't!

Underwear must have an unbroken seal, ’cause we cannot accept returns of potentially worn underwear due to hygiene reasons. If the seal has been broken and you have worn our product and you’re still not satisfied with it, please send an email to: support@swans.com and we’ll try to put a smile back onto your face.

Can I change my boxer for another?

Yes, but only if you haven't worn it yet. We cannot accept returns or changes of potentially worn underwear due to hygiene reasons.

If you have worn our product and you’re not 100% satisfied with it, please send an email to: support@swans.com and we’ll try to put a smile back onto your face.

What does returning an item cost?

You will have to pay for the shipping costs yourself. Returns should be shipped with a service that provides a tracking number and insurance, as Swans will not be held responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at the discretion of Swans.

How do I wash my Swans boxer short?

It is important to treat your Swans boxer shorts with love. Therefore we recommend you to wash your shorts at a temperature of 40º.
Using the tumble dryer is really not recommended, but if so use it on low temperature. Best is to just hang ‘m flat out to dry. 

Just follow these easy steps and you’ll have a happy life together.

How can I track my order?

You will receive an email with a track & trace code to track your order.

What are the payments options?

  • IDeal
  • Paypal
  • Creditcard (Mastercard & Visa)
  • Maestro

How can i submit a complaint? / Klacht indienen

We raden je aan om klachten eerst bij ons kenbaar te maken door te mailen naar support@getswans.com. Leidt dit niet tot een oplossing, dan is het mogelijk om je geschil aan te melden voor bemiddeling via Stichting WebwinkelKeur. Vanaf 15 februari 2016 is het voor consumenten in de EU ook mogelijk om klachten aan te melden via het ODR platform van de Europese Commissie. Dit ODR platform is te vinden op http://ec.europa.eu/odr . Wanneer je klacht nog niet elders in behandeling is dan staat het je vrij om je klacht te deponeren via het platform van de Europese Unie.